24/7 Technical Support

Our engineers are available around the clock. Call us, log a ticket, or access the client portal.

📞

For urgent issues call our main line. Out-of-hours emergencies are handled by our on-call engineering team 24/7/365.

✉️

Log a support request by email. Include your site name, equipment type, and a description of the issue for fastest response.

🖥️

Existing clients can log calls, track job progress and access site documentation via our FieldMotion client portal.

Log a Ticket

Submit a Support Request

For urgent issues, please call us directly. For non-urgent faults, submit below and we'll respond to your SLA.

Your Name *

Site Name *

Email *

Phone

Equipment Type

Urgency *

Describe the Issue *

Response Times

Critical — 4 Hours

Remote support within 30 minutes, with an engineer dispatched immediately.

High Priority — 8 Hours

Remote support within 30 minutes, engineer dispatched following remote diagnostic.

Standard — Next Day

Remote support on the same day, on-site engineer dispatched the following day.

Response times subject to maintenance contract terms. 24/7/365 cover available on PPM agreements.